When the ordered products are in stock dispatch usually will take place within 5 business days. When this is not possible, the customer will be notified by e-mail. Very small orders will be send in an envelop if possible.
Returns are possible only if you notify us by e-mail within 14 days after delivery of your order. The shipping costs are for your account. When we have received the goods and they are in good order, unopened and unused we will refund you (excluding postage). We can arrange to have them picked up from you if you prefer - in this case we will arrange a convenient time for you and charge you our actual cost of collection, nothing will be added.
Order pickup is possible by appointment only, on location in Zoetermeer, Netherlands.
If, when you receive your parcel(s), you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged', if so found. This will enable us to claim from the courier's insurance and then send you a free replacement.
If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.
If you do not sign your parcel as damaged with the courier driver before they leave the delivery address - no replacement or credit will be given.